by podcast | Apr 16, 2022 | The Intuitive Customer Podcast - CX Podcasts
A lot of companies get customer segmentation wrong. Or they got it right, but they did it seven years ago. The fact is that if you have customer segments that were constructed before February 2020, you probably need to do it again. Things have changed dramatically...
by podcast | Apr 9, 2022 | The Intuitive Customer Podcast - CX Podcasts
Organizations only pay lip service to CX, and now, we have the numbers to prove it. From Zendesk’s The Trends Report 2022, you can see a clear dichotomy between what people say they will do and what they will actually do regarding CX. You...
by podcast | Apr 2, 2022 | The Intuitive Customer Podcast - CX Podcasts
A common mistake organizations make with their experience is failing to understand customer expectations. This mistake will lead to customers feeling unhappy and disappointed—two emotions I guarantee won’t contribute to your customer-driven growth. ...
by podcast | Mar 26, 2022 | The Intuitive Customer Podcast - CX Podcasts
The gas pump is probably where it hurts the most right now. Standing there, watching the total spin by, climbing higher than you ever have seen it before brings home the acute pain of today’s inflation rate. Never mind that housing and health care have much...
by podcast | Mar 19, 2022 | The Intuitive Customer Podcast - CX Podcasts
Social media has brought us a lot of things, but key among them is the “Influencer.” It means a person that can affect how people think and behave about things related to their area of interest or expertise. We have influencers that can teach us about...
