![What Are the Customer Behavior Consequences of Low (and High) Employee Trust in Their Employer?]()
by Michael Lowenstein | May 8, 2014 | Employee Experience
A recent Wall Street Journal ‘At Work’ column led with this sentence: “U.S. employers have a trust problem.” According to a newly-released report on work and employee well-being research conducted by the American Psychological Association: Only about half of U.S....
![What Are the Customer Behavior Consequences of Low (and High) Employee Trust in Their Employer?]()
by Michael Lowenstein | Mar 5, 2014 | Uncategorized
In Marketing 101, everyone learns the basic 4 P’s of the classic ‘marketing mix’, as defined by Neil Borden in the 1960’s: Product – manufactured item or service Place – making the product or service accessible to customers Price – charging at a...
![What Are the Customer Behavior Consequences of Low (and High) Employee Trust in Their Employer?]()
by Michael Lowenstein | Feb 19, 2014 | Customer Experience
We know the recent holiday season had seen record online purchasing, with the major delivery carriers struggling to maintain shipment scheduling normalcy. At the same time, online retailers are faced with increasing competition, and gold-standard service from...
![What Are the Customer Behavior Consequences of Low (and High) Employee Trust in Their Employer?]()
by Michael Lowenstein | Feb 13, 2014 | Customer Experience
Some years back, Jim Higgins, an academic colleague in Florida, wrote a terrific book – Innovate or Evaporate – for managers, professionals, team leaders and anyone in the enterprise concerned with increasing competitiveness. The foundation, or architectural...
![What Are the Customer Behavior Consequences of Low (and High) Employee Trust in Their Employer?]()
by Michael Lowenstein | Jan 14, 2014 | Employee Experience
What Might It Mean for Their Employees? What Might It Mean for Their Customers? Actually, the organizational management model recently announced by Zappos should more accurately be labeled “Non-Management”. It’s a system called Holacracy, specifically designed to...
