Beyond Philosophy
  • Home
  • Consulting
    • Strategic Services
    • Tactical Services
    • Emotional Signature
  • (CX) Customer Experience Influencer
  • Motivational Workshops
  • Speaking
  • Podcasts
  • Blog
  • Bookstore
  • About
    • What Is CX?
    • Our Clients
    • Our Team
    • Case Studies
  • Contact
Select Page
How To Design (And Act On) Real-World Employee Surveys

How To Design (And Act On) Real-World Employee Surveys

by Michael Lowenstein | Jan 31, 2018 | Blogs, Customer Experience

Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy Companies are fond of saying that employees are their most powerful resource, and in many ways – especially their influence on customer loyalty – that’s been well proven. But, to understand...
Why Must Leaders and Their Companies Now Give More Attention (and Resources) to EX?

Why Must Leaders and Their Companies Now Give More Attention (and Resources) to EX?

by Michael Lowenstein | Jan 24, 2018 | Blogs, Customer Experience

Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy By EX, of course, we mean employee experience. Customer experience optimization has, for some time, been the stated goal of many enterprises around the world. Where the role of employees in...
Getting Company Culture and Operations Right, and Keeping Them Right: What It Really Means to Be Stakeholder-Centric This Labor Day

Getting Company Culture and Operations Right, and Keeping Them Right: What It Really Means to Be Stakeholder-Centric This Labor Day

by Michael Lowenstein | Jan 17, 2018 | Blogs, Customer Experience

Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.”...
Why Should You Care If Your Company Is Or Isn’t Built Around Stakeholder-Centricity? Here Are Some Key Factors To Consider.

Why Should You Care If Your Company Is Or Isn’t Built Around Stakeholder-Centricity? Here Are Some Key Factors To Consider.

by Michael Lowenstein | Jan 10, 2018 | Blogs, Customer Experience

Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy Most organizations do not fully understand, or leverage, the key linkages between customer experience and employee experience/behavior. Enterprises typically focus on employee satisfaction...
Great EX (Employee Ambassadorship) and CX (Customer Advocacy) Story: The Southwest Airlines Rep and the Passenger With Cancer

Great EX (Employee Ambassadorship) and CX (Customer Advocacy) Story: The Southwest Airlines Rep and the Passenger With Cancer

by Michael Lowenstein | Jan 3, 2018 | Blogs, Customer Experience

Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy This past July 23rd, Southwest Airlines passenger Stacy Hurt called the airline’s customer service desk at the Pittsburgh International Airport. Her luggage, containing medication for...
12345...»Last »

CX Resources

What is CX?

Training

Webinars

Case Studies

White Papers

Books

Global Headquarters

Beyond Philosophy LLC, USA
Sarasota, Florida 34202
United States

Quick Links

  • Privacy Policy
  • Contact
  • Blogs
  • Podcasts
  • Bookstore

Recent Podcasts

  • 400th Episode Of The Intuitive Customer Podcast! – These Are Our Biggest CX Lessons
  • How Your Customers Judge You Before You Even Open Your Mouth
  • 10 Proven Ways Guaranteed To Build Trust In Your Customers!
  • Facebook
  • Twitter
  • Instagram
  • RSS
© 2025 Beyond Philosophy LLC