by Colin Shaw | Jan 11, 2018 | Blogs, Customer Experience
Popular belief has long held that oldest children are responsible, high achievers. And recent social science research indicates that this trait extends to their careers. As explained in this National Public Radio report, firstborn children have the benefit of their...
by Colin Shaw | Jan 9, 2018 | Blogs, Customer Experience
I am apprehensive about my industry. Having worked in Customer Experience since 2002, I may be too much of a purist. However, for a while now, I have been writing about the decline and dilution of the discipline of Customer Experience. From changing titles but not...
by Colin Shaw | Dec 26, 2017 | Blogs
Episode Zero – Colin Shaw discusses what you can expect from The Intuitive Customer podcast. Colin outlines in very understandable way, how behavioral economics and phycology fundamentally influences your customers experience and how you can use these to improve...
by Colin Shaw | Dec 26, 2017 | Blogs, Customer Experience
I always say that Customer Experience is a journey, not a destination. After all, once you arrive, it is already time to refine your experience more. So, celebrate your successes for 2017 but prepare for new challenges in 2018. To get you ready for what is next in...
by Colin Shaw | Dec 21, 2017 | Blogs, Customer Experience
Consumer confidence is a funny thing. It is little more than a feeling, and yet it drives millions of dollars in business—especially around this time of year. A recent JLL Retail survey revealed that consumer confidence is high, making the outlook for the holiday...
