by Colin Shaw | Nov 16, 2024 | The Intuitive Customer Podcast - CX Podcasts
Taking unproven routes can lead to exciting new possibilities. However, it could also lead to potential failure. That’s what makes life interesting, isn’t it? Optimistic thinking has led to groundbreaking achievements, like the moon landing in the 1960s....
by Colin Shaw | Nov 14, 2024 | Blogs
Learn more about Colin Shaw: Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I have a great stat from a case study that always impresses people: Over three years, Maersk Line...
by Colin Shaw | Nov 9, 2024 | The Intuitive Customer Podcast - CX Podcasts
Over the course of three years, Maersk Line improved its Net Promoter Score (NPS) by an impressive 40 points, resulting in a 10% increase in shipping volumes. Even more remarkable, this growth occurred during a global shipping decline. But can other companies...
by Colin Shaw | Nov 7, 2024 | Blogs
Learn more about Colin Shaw: Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: If there is one thing Academia does well, it’s publishing research. We talk about a lot of it here in the...
by Colin Shaw | Nov 2, 2024 | The Intuitive Customer Podcast - CX Podcasts
If there is one thing that academics know how to do, it’s publish new research. It seems that umpteen studies are published every hour. It can be overwhelming to keep up with it all. So, we undertook it to help you with this week’s episode. We explore three...
