by Colin Shaw | Aug 11, 2010 | Customer Experience
Drop your Porsche off and Shop! What about this for a customer experience? What is a lady to do whilst her Porsche is going through its four hour service? Shop obviously! One Porsche dealership has in Bicester, UK, offers a complimentary service that takes customers...
by Colin Shaw | Aug 10, 2010 | Customer Experience
“That’s it. I’ve had it.” and then he jumped down the emergency slide.. A Jet Blue flight attendant made a dramatic exit from his job yesterday. Steven Slater, 39, was arguing with a passenger after they attempted to retrieve their hand luggage whilst the plane was...
by Colin Shaw | Aug 9, 2010 | Customer Experience
Ladbrokes announce focus on Customer Experience!!! Ladbrokes have recently appointed a new chief executive, Richard Glynn, as well as a new customer focus. Groves announced a shake-up with a focus on customer experience that looks to ‘capture the hearts and minds’ of...
by Colin Shaw | Aug 2, 2010 | Customer Experience, Social Media
Virgin Media hopes influencers tweet about their customer experience!!! Virgin America is utilising its in-flight Wi-Fi to help boost its reputation within the social media scene. Recognising the growing influence of individuals with large social media followings,...
by Colin Shaw | Jul 30, 2010 | Customer Experience
WIRED’s Chris Anderson & Malcolm Gladwell go head-to-head!!! I enjoyed reading about the continuing debate between Chris Anderson, author of FREE, and Malcolm Gladwell over the development of the Freemium economy. “Anderson argues for the idea of freemium, where...
