by Colin Shaw | Jan 12, 2011 | Customer Experience, Expert's Insights
User Experience and Information Architecture design has slowly become recognised in the mainstream…. User Experience and Information Architecture design has slowly become recognised in the mainstream as vital to providing a decent experience on any site across...
by Colin Shaw | Jan 11, 2011 | Customer Experience, Customer Service, Expert's Insights
What will 2011 be the year of? Mobile? Social Business? Geo-location? F-Commerce? Every year someone makes a prediction that ‘this will be the year of X’ and they are invariably wrong. We aren’t that silly and neither is David Armano who posted his Six Social Media...
by Colin Shaw | Jan 10, 2011 | Expert's Insights
How do your Hormones affect your perception and tastes!!! Author: Alan Bergstrom How do your Hormones affect your perception and tastes? I came across this video on Hormonal Fingerprints and thought it provided some insights into the different individual perceptions...
by Colin Shaw | Jan 7, 2011 | Customer Behaviour, Expert's Insights
Team adversely affecting your Customer Experience!! Author: Qaalfa Dibeehi & Colin Shaw Is the obedience of your team adversely affecting your Customer Experience? These videos are both fascinating and horrifying and have some salutary lessons for improving the...
by Colin Shaw | Jan 5, 2011 | Expert's Insights, Social Media, Thought Leadership
Twitter has been dogged by questions of how it will monetise the popular micro-blogging platform. Author: Colin Shaw It has recently introduced an advertising model, slowly rolling out features for brands to use. Prior to this, brands found their own use for Twitter....
