by Colin Shaw | Jan 25, 2011 | Expert's Insights, Thought Leadership
Colin Shaw, Founder of Beyond Philosophy, continues his global speaking tour with a spot at the LOMA Customer Service!!! Colin Shaw, Founder of Beyond Philosophy, continues his global speaking tour with a spot at the LOMA Customer Service Conference in March in...
by Colin Shaw | Jan 24, 2011 | Customer Service
What’s the tone of your customer experience…. Author: Colin Shaw Alex Lickerman, M.D. has written a great piece on The Importance of Tone over at Psychology Today. The tone your organisation communicates can be vital at all levels of the customer experience....
by Colin Shaw | Jan 23, 2011 | Customer Experience, Market Research
“English may soon be dethroned as the most widely used language on the internet in possibly less than five years.” Author: Colin Shaw Are you providing a multi-lingual customer experience? NPS®FK reports that “In the past year, China has acquired a whopping 36...
by Colin Shaw | Jan 20, 2011 | Customer Behaviour, Market Research
Tesco has begun on its road to recovery from the recession Author: Colin Shaw Tesco has begun on its road to recovery from the recession reporting a 5% profit increase. A mixture of low prices, a great CRM program with Tesco Clubcard and a consistently positive...
by Colin Shaw | Jan 19, 2011 | Customer Experience
Nielsen have got a great write up of how Measuring the Buying Brain can aid organisations in shaping experiences to maximise their chances with customers. Author: Colin Shaw Nielsen have got a great write up of how Measuring the Buying Brain can aid organisations in...
