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by Colin Shaw | Sep 2, 2013 | Employee Experience
We all like quick wins, don’t we? Actually I don’t. Yes really! Largely because ‘quick wins’ are about giving priority to the easy or cheap rather than the important. We too often feel good about the ‘quick win’ and the ‘important’ gets forgotten. Simply, ‘quick wins’...
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by Colin Shaw | Aug 29, 2013 | Customer Emotions
Have you ever realised that sometimes wanting something can make you happier than actually having it? Let me give you an example. As we come up to the end of summer, I have just returned from a family vacation in England, which hardly has the reputation of being...
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by Colin Shaw | Aug 26, 2013 | Customer Emotions
My family have always gone on long vacations. We love exploring as everything is different. Different can be good, and different can be bad. Different is exciting and at the same time different can make people feel uneasy. I am sure, like you, whenever I return home I...
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by Colin Shaw | Aug 22, 2013 | Customer Emotions
Have you watched the news and seen the terrible sight of starving children in Africa, it always brings a tear to my eye. Have you watched music videos such as, “I’m Gonna Love You Through It”, a song about women getting breast cancer and how their families...
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by Colin Shaw | Aug 19, 2013 | Customer Experience
Wal-Mart has announced their latest earnings, they are down and the forecast is not much better. Why is this? Let me give you the view from a Customer’s perspective… …all I needed was some fishing line, so I did what millions of people do every day to get...
