![Are You Ready For Your Next Promotion?]()
by Colin Shaw | Oct 21, 2013 | Employee Experience
Over my long career I have discovered there a number of signs that indicate if people are ready for their next promotion. In my experience there are three stages of maturity that people go though. I hope this will help you define which you are and therefore what is...
![Are You Ready For Your Next Promotion?]()
by Colin Shaw | Oct 17, 2013 | Customer Behaviour
I hate DIY. I don’t have enough time to do it well and the reality is I am not very good at it. On the flip side I also hate being taken for a ride by a Handyman, or professional tradesman. For example; we recently had cause to have some roofing work done on our house...
![Are You Ready For Your Next Promotion?]()
by Colin Shaw | Oct 14, 2013 | Subconscious Experience
How we and things look has an incredible impact on how we react and how we behave? Indeed, it has been proven to even make rational, normal people go to the extent of killing someone. So how do you look? What experience do you give your Customers? Is it deliberate or...
![Are You Ready For Your Next Promotion?]()
by Colin Shaw | Oct 9, 2013 | Customer Service
I hate Ryanair. Apparently, according to the New York Times, I am not alone. Many people hate Ryanair. Enough that the shareholders in the company are holding the CEO’s feet to the fire on how the company is treating customers as they announce that they may not...
![Are You Ready For Your Next Promotion?]()
by Colin Shaw | Oct 7, 2013 | Employee Experience
The generation gap is hardly a new concept. But how do you engage the various generations and especially the Millennials. Further Gaps have appeared between parents and children through the ages. So I guess I shouldn’t have been surprised when my son and I discovered...
