![Customer Experience Trends 2013 Part 2: Challenges and Trends For 2014]()
by Colin Shaw | Dec 19, 2013 | Customer Experience
As part of our Global Leader Survey (GLS), Beyond Philosophy engages top executives in Customer Experience Management (CEM) to learn more about what their plans are for CEM in the coming year. We also want to identify trends and focus centers for the experts in our...
![Customer Experience Trends 2013 Part 2: Challenges and Trends For 2014]()
by Colin Shaw | Dec 18, 2013 | Uncategorized
It seems that Amazon is launching a drone that delivers packages in less than 30 minutes to some locations in the years to come…this sounds very hi tech and exciting. Now flash forward to ten years from now. The scene: I am sitting in my yard in Sarasota, FL, with the...
![Customer Experience Trends 2013 Part 2: Challenges and Trends For 2014]()
by Colin Shaw | Dec 16, 2013 | Customer Experience
Every year, Beyond Philosophy engages top executives in Customer Experience Management (CEM) in our Global Leader Survey (GLS). We take this opportunity to learn more about the industry and the perceptions of the experts in our field on the performance of brands in...
![Customer Experience Trends 2013 Part 2: Challenges and Trends For 2014]()
by Colin Shaw | Dec 12, 2013 | Employee Experience
Julian Richer, founder of Richer Sounds, the largest independent HiFi and TV store in the UK, recently set the bar extremely for C-level suite executives on how to improve employee engagement. He has set up his company in a trust that upon his death will roll over to...
![Customer Experience Trends 2013 Part 2: Challenges and Trends For 2014]()
by Colin Shaw | Dec 11, 2013 | Customer Experience
About time! Was my reaction when the European Aviation Safety Agency (Easa) joined the Federal Aviation Administration (FAA) in the US by approving the use of inflight electronic devices, referred to as Personal Electronic Devices (PEDs), during taxi and take-off as...
