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by Colin Shaw | Jan 16, 2014 | Customer Experience
I hope you are not one of the unfortunately Jet Blue customers patiently trying to catch a flight in the midst of ‘Stormaggedon’ this week. The latest debacle in air travel has landed in the lap of Jet Blue Airlines this week, who responded to extensive delays caused...
by Colin Shaw | Jan 9, 2014 | Customer Experience
What does 2014 hold for us in the discipline of Customer Experience? Here are a few trends that I am seeing which I believe will become more important this year. The first 4 are technology related… Technology Spend Increases – One of the big inhibitors or...
![Jet Blue and the Dunkirk Spirit]()
by Colin Shaw | Jan 6, 2014 | Customer Experience
Customer experience triumphs and blunders surround us everyday in the headlines. Just last week or so I was scrolling though my feeds and found examples of organizations that were reacting to customer experience opportunities in different ways. We can learn lessons...
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by Colin Shaw | Jan 3, 2014 | Uncategorized
It’s official. Scientists have proven that men and women’s brains are physically wired differently and this has an effect on how the genders see the world. This means the genders have different perceptions of a situation, which evoke different emotional responses....
![Jet Blue and the Dunkirk Spirit]()
by Colin Shaw | Dec 30, 2013 | Customer Experience
If imitation is the highest form of flattery, Apple should be blushing red right about now. When you consider that three major brands, including Microsoft, Disney and Tesla, are imitating their in-store experience, Apple has set the standard for the retail experience....
