![The Unforgiving Brits: Unhappy Consumers in the UK Punish Poor Service More Than US Consumers]()
by Colin Shaw | Apr 17, 2014 | Customer Behaviour
According to new research from New Voice Media, UK consumers are more likely than US consumers to drop an organization due to poor service. By defining that over $20 Billion in revenue is transferred due to bad service from firm to firm in the UK, this study reveals...
![The Unforgiving Brits: Unhappy Consumers in the UK Punish Poor Service More Than US Consumers]()
by Colin Shaw | Apr 16, 2014 | Customer Engagement
I am a technology geek. I love social media and I’m always using it but here is the strange thing – I am 56 years of age, so I guess I am unusual, or that’s what my adult kids tell me! Why do I tell you this? When I started to look back on the evolution of...
![The Unforgiving Brits: Unhappy Consumers in the UK Punish Poor Service More Than US Consumers]()
by Colin Shaw | Apr 14, 2014 | Customer Behaviour
Customers taking things for granted is the enemy of all Marketers. How do you get your people to change their behavior and pay attention to your message? I have recently seen a great example of this in airlines safety videos. If you fly a lot like I do, you probably...
![The Unforgiving Brits: Unhappy Consumers in the UK Punish Poor Service More Than US Consumers]()
by Colin Shaw | Apr 10, 2014 | Patient Experience
Patients are like customers. Of course, patients don’t choose to be there, could be in pain, and chances are that they would rather be somewhere else, which isn’t necessarily true for customers. But like customers, patients have expectations and perceived experiences....
![The Unforgiving Brits: Unhappy Consumers in the UK Punish Poor Service More Than US Consumers]()
by Colin Shaw | Apr 9, 2014 | Retail Customer Experience
Globalization is a reality for more organizations. Moving your organization to a global market is a big step with many strategic considerations. But one area that I would hope that does not get overlooked in the strategic planning for a global expansion is customer...
