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by Colin Shaw | Jun 11, 2014 | Customer Emotions
According to a recent study published in the Journal of Consumer Psychology, people are more emotional under bright lights. So depending on what you are going for in your retail customer experience, a rational decision or an emotional one, you need to adjust your...
by Colin Shaw | Jun 10, 2014 | Blogs, Customer Experience, Customer Satisfaction, Customer Service, Social Media
This post was originally published at http://customerthink.com/study-social-customer-service-not-the-answer-to-consumer-satisfaction/ on May 15, 2014. A new US study by Parature (recently acquired by Microsoft) found social media not a significant factor in customer...
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by Colin Shaw | Jun 9, 2014 | Customer Behaviour, Customer Emotions
When it comes to online purchases, most organizations want to know what are the key factors to having a good user experience. According to an infographic by Vouchercloud that appeared on Fooyoh.com, there are a lot at factors at work before any purchase is made from a...
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by Colin Shaw | Jun 5, 2014 | Expert's Insights
Reaching Your Audience: Don’t Make These Mistakes In Your Next Speech In life there are many occasions where you are asked to speak in front of a group, from graduations, to weddings to conferences where you are the featured act. Being an effective speaker is an...
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by Colin Shaw | Jun 4, 2014 | Subconscious Experience
What Bergdorf Clerks Can Teach Us about Our Subconscious Subconsciously, we are judging our customers. But before you feel bad about it, remember that they are subconsciously judging you, too. The truth is all of us judge each other by the cues that we provide in...
