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by Colin Shaw | May 27, 2014 | Customer Experience
Everything in life isn’t pleasant. Whether that’s when you don’t feel well, not being able to pay your bills, or getting a traffic ticket, these are not exactly things that end up on anyone’s top ten list of great moments in their life. But just because the experience...
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by Colin Shaw | May 22, 2014 | Customer Experience
Apple is considering taking their empathy approach to customer experience to the next level with a patent on an application that would read your facial expression and heart rate while you are online before choosing which ad to show you. While certainly a little...
by Colin Shaw | May 19, 2014 | Customer Behaviour, Customer Experience
Firing Customers: When Enough is Enough The customer is always right is a tenet of customer service. It’s akin to a customer service law. But the truth is the customer isn’t always right and sometimes, when a customer is really unreasonable, it’s okay to fire them....
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by Colin Shaw | May 15, 2014 | Customer Experience
The words you say in a professional situation are an important thing. But what you wear while you say them is also very important. If you aren’t careful, you might be saying the wrong things at the wrong time with your wardrobe. A question we should all be asking as...
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by Colin Shaw | May 14, 2014 | Customer Behaviour
If you are one of my regular readers then you know that I am a Brit. Although I have lived in Florida for many years, I am still British through and through, as in I prefer football (read: soccer) to American Football, tea over coffee, and know exactly what a crumpet...
