by Colin Shaw | Jul 9, 2014 | Blogs, Customer Emotions
Two major luxury fashion brands are experimenting with discounting themselves. Alexander McQueen, and Tiffany have all been embracing their more price conscious shopper. The net effect is that the brands are enjoying more profits and customers get a brand they think...
by Colin Shaw | Jul 8, 2014 | Blogs, Social Media
I have just reached 100,000 followers on LinkedIn. To me this is a significant milestone, one that I worked toward on many a flight and many a late night, sharing my musings on the LinkedIn platform. Both pleased to reach the milestone and humbled by the implied...
by Colin Shaw | Jul 3, 2014 | Blogs, Customer Experience
PetSmart recently announced the appointment of Phil Bowman as the new EVP of Customer Experience. PetSmart President and CEO, David Lenhardt was thrilled to get him for this newly created position. The appointment of Bowman was announced this past May, along with the...
by Colin Shaw | Jul 2, 2014 | Blogs, Subconscious Experience
Are there any good car rental companies or am I just unlucky? This week I rented a car with Budget. It was not a great customer experience. We were kept waiting for the shuttle service for 25 minutes at the Philly Airport. We tried to call them 3 times to see where...
by Colin Shaw | Jul 1, 2014 | Blogs, Customer Experience, Thought Leadership
I know that CEOs and their executive teams are busy people. They have a lot of priorities and considerations that go into being in charge of a company. Getting their time and attention can be a challenge for anyone in the organization. But difficult or not, getting...
