by Colin Shaw | Nov 20, 2015 | Expert's Insights, experts insights, Leadership, Management, Thought Leadership
In this series, professionals share how they embrace the entrepreneurial mindset. See the stories here, then write your own (use #BetheBoss in the post). I was a senior executive with 3,500 people reporting to me globally. I had worked my way up and found my place in...
by Colin Shaw | Nov 17, 2015 | Customer Analysis, Customer Behaviour, Customer Centricity, Customer Experience, Customer Satisfaction, Experience Design, Expert's Insights, experts insights, Market Research
Kate Spade New York has their hand in many types of luxury items these days, from handbags to clothing to fragrance to stationery. Their website claims the brand has 175 shops internationally. Something else they have? A great new retail strategy. Consumers for the...
by Colin Shaw | Nov 12, 2015 | Blogs
“Emotions are contagious. We’ve all known it experientially. You know after you have a really fun coffee with a friend, you feel good. When you have a rude clerk in a store, you walk away feeling bad.” Daniel Goleman, Author of Emotional Intelligence: Why it Can...
by Colin Shaw | Nov 10, 2015 | Expert's Insights, experts insights, Leadership, LinkedIn Influencer Series, Management, Thought Leadership
In this series, professionals share their secrets to being more productive. Read the posts here, then write your own (use #ProductivityHacks in the body). Consistent productivity doesn’t happen by chance. Productive people have a secret to their productivity:...
by Colin Shaw | Nov 3, 2015 | Customer Experience, Employee Experience, Experience Design, Expert's Insights, experts insights, Leadership, LinkedIn Influencer Series, Management
Let me set the scene. My career was plateauing. I had done well, but things had started to get a bit stale. Then, I had a meeting/interview with Neil Hobbs. Neil would have the biggest impact on my professional life. Neil had a reputation of being a tough boss. He set...
