For the New Year we thought we’d give you access to some of the key videos we have found on Customer Experience Management.
Number 1: The Piano Stairs and the Fun Principle
This is a great Video that demonstrates the Fun Principle. If you have ever wanted to seek inspiration on how to turn
the most boring experience into something Fun, Interesting and Engaging then download and share this around.
Number 2: What is Customer Experience Management?
Getting to describe exactly what Customer Experience is always a challenge – so how is it different from Marketing and Customer Service then? This video is a great short video from CustVox that can be shared around your organisation. It really gets to the heart of what Customer Experience Management actually means.
Number 3: The Digital Customer Experience
This is a great video from Blackberry highlighting the future impact of Social Media and the Digital Experience on customer’s daily lives. Ever wondered what Social really means for the future, this shows you.
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Steven Walden is VP Consulting and Thought-Leadership for Beyond Philosophy. Steven has 17 years Strategy Consultancy experience directing and designing strategies for major B2C & B2B firms. At Beyond Philosophy, the Global Customer Experience Consultancy, he is a Thought Leader and Innovator, directing engagements to assist leading firms to transform through Customer Experience. A world-leader in emotional experience his skills lie in innovation, thought-leadership, strategy consultancy and Qual/ Quant research. He is a regular speaker at conferences, blog writer, CE Trainer and international author. |