The Intuitive Customer podcast is hosted by Colin Shaw & Professor Ryan Hamilton to help you improve your CX by understanding how your Customers behave.

Essentially this is where the discipline of CX and the new science of Behavioral economics blend together. We do this in an easy to understand, informal and sometimes a humorous manner!


How Do Customers Evaluate Your Organization?

by podcast on January 13, 2018

Colin Shaw and Professor Ryan Hamilton discuss how customers evaluate your organization. They do so buy looking at the interactions they have, but this is also affected by the ‘Halo’ that you project. What does this mean for your organization? How can you use this to improve your Customer Experience? Evaluate the people they are dealing with? What affects this evaluation? What do the organizations do?

Brought to you by BeyondPhilosophy.com

 

IC4


Find Out More...
podcastHow Do Customers Evaluate Your Organization?

Why Customers Create ‘Shortcuts’ When Making a Decision

by podcast on January 4, 2018

Colin Shaw and Professor Ryan Hamilton discuss how customers use ‘shortcuts’ to make decisions. Learn how you can use this to improve your Customer Experience. They also discuss how customer decisions are affected by how many times they see things.

Brought to you by BeyondPhilosophy.com

 


Find Out More...
podcastWhy Customers Create ‘Shortcuts’ When Making a Decision

Why Do Customers Complain?

by podcast on January 4, 2018

Colin and Ryan discuss why customers complain. What psychology drives this behavior? Most importantly, what can you do about it? The discussion is grounded in real world business situations and bolstered by techniques and approaches you can do today that will make a difference.

Hosts Colin Shaw and Ryan Hamilton. Brought to you by BeyondPhilosophy.com


Find Out More...
podcastWhy Do Customers Complain?

0: The Intuitive Customer Episode Zero

by Beyond Philosophy on December 26, 2017

Episode Zero – Colin Shaw discusses what you can expect from The Intuitive Customer podcast. Colin outlines in very understandable way, how behavioral economics and phycology fundamentally influences your customers experience and how you can use these to improve your customer loyalty and customer retention.

Find Out More...
Beyond Philosophy0: The Intuitive Customer Episode Zero