Our 5 most popular blogs 2012
As we look back at the past 12 months, I thought it would be interesting to review our most popular posts of 2012.
1. The first proved to be very controversial as I was suggesting the end of Customer Experience as a movement: “RIP Customer Experience: Seven reasons why Customer Experience is in danger of dying.”
2. The second was looking at the Telecoms industry where I used to work for many years and asked “Why are Telecoms so bad at Customer Experience.”
3. Designing a Customer Experience and Journey mapping is very popular at the moment. My colleague Kalina Janevska wrote a blog, “What makes up a good Customer Experience Journey Map? – A checklist.”
4. One of my colleagues, Qaalfa Dibeehi, at Beyond Philosophy was in Amsterdam meeting a client when he came across this new concept store from Starbucks. – The Destination Starbucks – a concept customer experience
5. I delivered a key note speech (http://www.beyondphilosophy.com/services/conference-speaking ) in London this year for Oracle and they produced some interesting stats for the event. The post was “New Statistics on Customer Loyalty and Customer Experience.”
I hope you enjoyed these posts and are looking forward to some good blogs written by the team in 2013. Thank you to all our readers for your support!
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Colin Shaw is founder & CEO of Beyond Philosophy, one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books. Beyond Philosophy provide consulting, specialised research & training from offices in Atlanta, Georgia and London, England. Follow Colin Shaw on Twitter: @ColinShaw_CX |
