Delivering your smartphone customer experience

Smartphones are set to overtakes feature phones by 2011 in the USA. Since the release of the iPhone, the smartphone market has exploded. A whole new industry of mobile apps has been created and more and more organisations are looking to connect with their customers...

The Top 20 Brands on Twitter

Who owns the largest share of voice on Twitter? Which brands are being spoken about the most? Yesterday we looked at the levels of buzz the Top 20 global brands are receiving online. Today, I thought i’d point you towards a blog post by Brian Solis which reports on...