by Colin Shaw | Nov 12, 2020 | Customer Experience, Customer Retention, Customer Satisfaction, Customer Science, Digital Experience, Experience Design
Digital experiences are a crucial part of your Customer Experience, especially during the pandemic. Some organizations are excelling, while others could use some work. No matter where you fall on that spectrum, we have some essential considerations for designing your...
by Colin Shaw | Sep 24, 2020 | Customer Science, Blogs, Customer Analysis, Customer Behaviour, Customer Experience
So, what is Customer Science? Like any embryonic change, Customer Science is evolving and emerging, like Customer Experience did over the years. In my view, Customer Science is the fusion between technology (mainly AI), behavioral science, and data. These individual...
