Beyond Philosophy
  • Home
  • Consulting
    • Strategic Services
    • Tactical Services
    • Emotional Signature
  • (CX) Customer Experience Influencer
  • Motivational Workshops
  • Speaking
  • Podcasts
  • Blog
  • Bookstore
  • About
    • What Is CX?
    • Our Clients
    • Our Team
    • Case Studies
  • Contact
Select Page
Building an emotional bank account to improve customer retention

Building an emotional bank account to improve customer retention

by Colin Shaw | Aug 17, 2012 | Customer Retention

I had the great honor of meeting and presenting on the same stage as Steven Covey on a few occasions. It was with great sadness I discovered he recently died. His ‘Seven Habits of Highly Effective People’ was the bedrock of my career. Covey’s concept of the...
Building an emotional bank account to improve customer retention

Building Confidence to Generate Customer Retention

by Colin Shaw | Aug 8, 2012 | Customer Retention

Do you think you will get seven years bad luck if you break a mirror? Do you dislike sitting in the 13th row of an aircraft or staying on the 13th floor of a hotel? Over 50% of Americans are superstitious according to a blog by Alex Lickerman, M.D. The interesting...
Building an emotional bank account to improve customer retention

How understanding Customer behaviour can improve Customer retention

by Colin Shaw | May 21, 2012 | Customer Retention

Recently I received a call I was dreading. My daughter called us in our home in Sarasota, FL, to say that our pet dog of fourteen years, Blaze was dying in England. Our immediate response was to fly back to England to be with Blaze and my daughter for our pet’s last...
Complaints Handling and the Increasing Sophistication of Customers

Complaints Handling and the Increasing Sophistication of Customers

by Colin Shaw | Apr 10, 2012 | Customer Retention

Is there a general trend toward customer sophistication in making complaints and in understanding the real root causes of the problem? I recently read a blog post by Rosa Dominguez which outlined some issues she was having with ING Direct in Spain (Spanish version...
Building an emotional bank account to improve customer retention

How to map a Customer Journey mapping that improves customer retention.

by Colin Shaw | Apr 8, 2012 | Customer Retention

Over the last ten years I have had the privilege of designing many customer journeys for our clients. I would like to share with you some of the critical aspects of this work to enable you to design a great experience for your company. Organization confuse processes...

Motor Insurance & Customer Retention: A Pain in the Neck

by Colin Shaw | Mar 14, 2012 | Customer Retention

I am very grateful to the UK motor insurance industry for finally cold calling me with something useful; the chance to feedback how I truly feel about the state of the industry. First and foremost this is an industry offering a dysfunctional Experience in so many...
«12345»

CX Resources

What is CX?

Training

Webinars

Case Studies

White Papers

Books

Global Headquarters

Beyond Philosophy LLC, USA
Sarasota, Florida 34202
United States

Quick Links

  • Privacy Policy
  • Contact
  • Blogs
  • Podcasts
  • Bookstore

Recent Podcasts

  • The Brand Builds The Promise; Customer Experience DOES NOT Deliver! Why?
  • 400th Episode Of The Intuitive Customer Podcast! – These Are Our Biggest CX Lessons
  • How Your Customers Judge You Before You Even Open Your Mouth
  • Facebook
  • Twitter
  • Instagram
  • RSS
© 2025 Beyond Philosophy LLC