by Colin Shaw | Mar 28, 2012 | Customer Loyalty
We have all wondered “Who is that sitting over there” when we are on flights. Well, it has just been reported by David Meerman Scott in his blog Web Ink Now that KLM will bring a special use of social media to some of its long-haul flights. The idea is that passengers...
by Colin Shaw | Jan 15, 2012 | Customer Loyalty
American journalist Katie Couric is known as “America’s Sweetheart,” thanks to the co-anchor role she served for 15 years on The Today Show. Yet even Ms. Couric, a woman known for her warm, affable personality admits that “you can’t please everyone, and you can’t make...
