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by Colin Shaw | Jan 29, 2014 | Customer Experience
Best Buy has been around for decades. Known for having the latest and greatest technology for you to play with, or “try before you buy,” and its team experts in blue shirts, it is a brand that I would argue is a household name. But the other names it gets called in...
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by Colin Shaw | Jan 27, 2014 | Customer Experience
Pizza hut has recently announced that they are going to release a redesigned hand-tossed pizza this week. The new version will have a more organic shape and more imperfections than the previous version. I love that Pizza Hut is doing this. The article that was...
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by Colin Shaw | Jan 20, 2014 | Customer Experience
A Return on Investment (ROI) calculation is a foregone conclusion for any person working in business today. But one area that doesn’t get linked to an ROI often enough, is the investments that are associated with Customer Experience. All those people who work in...
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by Colin Shaw | Jan 16, 2014 | Customer Experience
I hope you are not one of the unfortunately Jet Blue customers patiently trying to catch a flight in the midst of ‘Stormaggedon’ this week. The latest debacle in air travel has landed in the lap of Jet Blue Airlines this week, who responded to extensive delays caused...
by Colin Shaw | Jan 9, 2014 | Customer Experience
What does 2014 hold for us in the discipline of Customer Experience? Here are a few trends that I am seeing which I believe will become more important this year. The first 4 are technology related… Technology Spend Increases – One of the big inhibitors or...
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by Colin Shaw | Jan 6, 2014 | Customer Experience
Customer experience triumphs and blunders surround us everyday in the headlines. Just last week or so I was scrolling though my feeds and found examples of organizations that were reacting to customer experience opportunities in different ways. We can learn lessons...
