![Are You Making Excuses for a Bad Customer Experience?]()
by Colin Shaw | May 27, 2014 | Customer Experience
Everything in life isn’t pleasant. Whether that’s when you don’t feel well, not being able to pay your bills, or getting a traffic ticket, these are not exactly things that end up on anyone’s top ten list of great moments in their life. But just because the experience...
![Are You Making Excuses for a Bad Customer Experience?]()
by Colin Shaw | May 22, 2014 | Customer Experience
Apple is considering taking their empathy approach to customer experience to the next level with a patent on an application that would read your facial expression and heart rate while you are online before choosing which ad to show you. While certainly a little...
by Colin Shaw | May 19, 2014 | Customer Behaviour, Customer Experience
Firing Customers: When Enough is Enough The customer is always right is a tenet of customer service. It’s akin to a customer service law. But the truth is the customer isn’t always right and sometimes, when a customer is really unreasonable, it’s okay to fire them....
![Are You Making Excuses for a Bad Customer Experience?]()
by Colin Shaw | May 15, 2014 | Customer Experience
The words you say in a professional situation are an important thing. But what you wear while you say them is also very important. If you aren’t careful, you might be saying the wrong things at the wrong time with your wardrobe. A question we should all be asking as...
![Are You Making Excuses for a Bad Customer Experience?]()
by Colin Shaw | May 7, 2014 | Customer Experience, Customer Satisfaction, Customer Service
Over the years I have learnt that telling stories is a very powerful way articulating something complex and moreover getting people to understand your point of view. Our regular readers know that we believe a Customer Experience is not just about price or the product,...
![Are You Making Excuses for a Bad Customer Experience?]()
by Colin Shaw | May 5, 2014 | Customer Experience
“Would you like smoking or non-smoking?” This was the question that any patron was greeted with for several years when they went to a restaurant. But since the ban of smoking in most public places around many countries country since, the question is as...
