by Colin Shaw | Oct 25, 2016 | Blogs, Customer Experience, Customer Satisfaction
Tesla announced that all of their cars will be self-driving cars. Wednesday’s announcement, delayed two days from the original announcement scheduled for Monday October 17th, stated that all of its cars will have the ability to drive themselves, referred to as level...
by Colin Shaw | Oct 20, 2016 | Blogs, Customer Experience
Did you know there was once a German belief that if you sleep with your mouth open,your soul will escape disguised as a white mouse? Or that ancient doctors used to drill holes in their patients’ heads to cure migraines? Or that drinking the ground up testicles of a...
by Colin Shaw | Oct 18, 2016 | Blogs, Customer Experience
Customers are not loyal because of the Customer Experience you provide. They are loyal because of the Customer Experience they remember you provided. Furthermore, customers don’t remember the entire experience but only bits and pieces. It is important to get these...
by Colin Shaw | Oct 13, 2016 | Blogs, Customer Experience
We live in the data age. Data is collected about our personal behavior everywhere. From the searches we instigate online to the products we order (and when) to the movies we choose in our Netflix Queue, sometimes it seems as if every move we make ends up in a database...
by Colin Shaw | Oct 11, 2016 | Blogs, Customer Experience, Customer Satisfaction
When striving for the next level of Customer Experience, it is critical to understand how your customers make decisions. However, it’s probably not happening the way you think it is. As Customer Experience Consultants, we see our clients presume that customer...
by Colin Shaw | Oct 6, 2016 | Blogs, Customer Experience
As I perused the menu at a restaurant recently, my waiter came over and casually mentioned that the salmon had been really popular and they were about to run out. I ordered it on the spot! This was entirely instinctive and irrational behavior on my part. I had no idea...
