by Colin Shaw | May 30, 2017 | Blogs, Customer Experience
The latest news – Graco is recalling more than 25,000 car seats that might not adequately restrain children during a crash! The National Highway Traffic Safety Administration announced Wednesday that the webbing in the car seat failed to meet Federal Motor...
by Colin Shaw | May 25, 2017 | Blogs, Customer Experience
The last time I went to an American baseball game, the food cost more than my ticket. And what food it was! A fish sandwich that tasted too fishy to eat. A massive yet strangely bland macaroni and cheese concoction. And a $12 light beer. No wonder I don’t go to the...
by Colin Shaw | May 23, 2017 | Blogs, Customer Experience
With online shopping, transactions and communication as prevalent – and as easy – as it is today, it can often be tempting to focus most of your Customer Experience efforts on getting your virtual presence right. When many of your customers will engage...
by Colin Shaw | May 18, 2017 | Blogs, Customer Experience
CX Data platforms are growing in popularity by those that seek to improve their Customer Experiences. These platforms can provide data management intended to optimize the Customer Experience, not only at a general level but also at a personalized level. It’s one thing...
by Colin Shaw | May 16, 2017 | Blogs, Customer Experience
According to a recent Bloomberg report, “Wall Street Has Found Its Next Big Short in U.S. Credit Market,” US malls may close down sooner than later. We know that shopping habits are changing, and more consumers are spending money online. With massive overheads and...
by Colin Shaw | May 11, 2017 | Blogs, Customer Experience
If you’re like me, you have loyalty cards for three different supermarkets, a half dozen airlines, several hotels, a dozen or so assorted retailers and the local frozen yogurt shop. But how can I be loyal to Florida grocer Publix and also their competitor Winn-Dixie?...
