by Colin Shaw | Aug 22, 2017 | Blogs, Customer Experience
By nature, I’m an organized person. I like things clear and orderly, laid out in black and white. So, some years ago, as a new senior manager, I asked my boss to explain what my responsibilities would be after a company reorganization. I wanted to know, with absolute...
by Colin Shaw | Aug 17, 2017 | Blogs, Customer Experience
How committed are you to your present employer? Are you wild about what you do or simply content in your position? Do you hate your job or are you ambivalent? It’s an important set of questions to consider. How you feel about where you work has a lot of influence on...
by Colin Shaw | Aug 15, 2017 | Blogs, Customer Experience
Years ago, I endured a long layover at the Detroit airport. It was cramped, noisy, outdated and humid. I vowed never to fly through Detroit if I could possibly avoid it. However, I passed through the Motor City’s airport more recently and what a difference a new...
by Colin Shaw | Aug 10, 2017 | Blogs, Customer Experience
A Canadian food chain Iq Food Co. is like most of the others. It has an assortment of food choices ranging from snacks to meals and even coffee and tea. But if you want to buy anything at their soon-to-be eleven locations, your money is no good there—quite literally....
by Colin Shaw | Aug 8, 2017 | Blogs, Customer Experience
Disney has fired the latest salvo in the theme park Customer Experience wars, announcing a Star Wars themed resort where guests will become part of the world of Jedi, droids and the Galactic Empire. “It’s unlike anything that exists today,” said Bob Chapek, chairman...
by Colin Shaw | Aug 3, 2017 | Blogs, Customer Experience
If your employees are satisfied with their jobs, you might be in trouble. I realize that sounds wrong. It seems as if employee satisfaction would be one key performance indicators for your organization. But in today’s competitive job market and customer experience...
