by Colin Shaw | May 21, 2010 | Customer Behaviour, Customer Experience, Customer Service, Social Media
On hold for a Customer Service Representative? That’s so 2009….. “Never wait on hold again” That’s the promise of LucyPhone.com. The startup offers you a service that turns the tables on customer service representatives, and puts them on hold. CNN estimates that...
by Colin Shaw | May 19, 2010 | Customer Experience, Market Research
Designing your customer experience to evoke nostalgia…. Author: Colin Shaw A recent study has found that customers prefer nostalgic products when they are feeling left out, or are missing a feeling of belonging. Science Daily reports on the study that “when...
by Colin Shaw | May 18, 2010 | Customer Experience, Social Media
Using Social Media to compliment your traditional marketing and Customer Experience…. Author: Colin Shaw Vanessa DiMauro over at The Social Customer recalls a conversation and blog post written by her colleague Jack Greene mulling over whether Social Media can...
by Colin Shaw | May 14, 2010 | Customer Experience, Expert's Insights
Telling stories through your customer experience….. Author: Colin Shaw Every touchpoint of your organisation, service and brand is an opportunity to tell a story. The story you choose to tell your customers is just as important as your customer experience...
by Colin Shaw | May 13, 2010 | Customer Experience, Customer Service, Social Media
Using Twitter as an effective Customer Service channel…. Author: Colin Shaw Customer Service in 2010 is no longer just about call centres. Matt Saunders over at Trendplanner.com has written a great summary post of examples of how Twitter has become an effective...
by Colin Shaw | Apr 23, 2010 | Customer Experience, Social Media
Twitter can predict the future, can it predict your Customer Experience… Author: Colin Shaw Not only is it the future of communication, but apparently it can predict the future itself There has been amuch buzz around the internet about how Twitter buzz and...
