by Colin Shaw | Dec 23, 2023 | The Intuitive Customer Podcast - CX Podcasts
This year has undeniably been dominated by the rise of AI, bringing both positive and negative outcomes. We host Alex Mead, Global Customer Service Experience Director of Alvarez & Marsal (alexmead@sky.com), to discuss this crucial topic and its implications for...
by Colin Shaw | Dec 16, 2023 | The Intuitive Customer Podcast - CX Podcasts
The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving...
by Colin Shaw | Dec 9, 2023 | The Intuitive Customer Podcast - CX Podcasts
During a recent discussion with a valued client, I uncovered an interesting revelation. While they were delighted with their repeat business, which they attributed to customer loyalty, a closer look at the repeat business statistics painted a different picture. What I...
by Colin Shaw | Dec 2, 2023 | The Intuitive Customer Podcast - CX Podcasts
Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience? I often say, “None of us are as clever as all of us.” However, sayings are more useful when they can spur action. So, we have a proposition for you: If you...
by Colin Shaw | Nov 25, 2023 | The Intuitive Customer Podcast - CX Podcasts
My client is disappointed with their results. Their experience improvement efforts have been successful, but not as wildly successful as they had hoped. When my client shared this with me on a recent call, I was neither surprised nor perplexed about what was going on...
