by Colin Shaw | Apr 26, 2025 | The Intuitive Customer Podcast - CX Podcasts
Eight years, 750,000 downloads, and 400 episodes later, The Intuitive Customer is celebrating this major milestone! In this episode, Colin Shaw and Professor Ryan Hamilton reflect on what has changed in customer experience over the years and share their biggest...
by Colin Shaw | Mar 29, 2025 | The Intuitive Customer Podcast - CX Podcasts
Episode Description Trust: it’s the glue that holds relationships together—both personal and professional. Yet, so many businesses get it wrong. In this special milestone episode (yes, 400 episodes!), Colin Shaw and Professor Ryan Hamilton break down why trust is the...
by Colin Shaw | Mar 15, 2025 | The Intuitive Customer Podcast - CX Podcasts
Episode Description Are we thinking less in the age of information overload? In this episode of The Intuitive Customer, Colin Shaw and Professor Ryan Hamilton discuss the hidden dangers of short-term thinking in customer experience. Businesses are obsessed with quick...
by Colin Shaw | Mar 8, 2025 | The Intuitive Customer Podcast - CX Podcasts
🔹 Ever wonder why you always end up choosing the medium popcorn, even when you weren’t hungry? Or why some websites magically guide you toward the “best” deal? That’s not luck—it’s behavioral science in action. In this episode of The Intuitive Customer, Colin Shaw and...
by Colin Shaw | Mar 1, 2025 | The Intuitive Customer Podcast - CX Podcasts
Discounting—it feels like a surefire way to attract customers, right? Everyone loves a good bargain. But what happens when discounts stop being a tool and start becoming an expectation? In this episode, Colin Shaw and Professor Ryan Hamilton dive into the dangerous...
