by Colin Shaw | Feb 22, 2025 | The Intuitive Customer Podcast - CX Podcasts
🚀 Are your departments working together or just co-existing in polite chaos? Organizational silos are the silent killer of customer experience. Sales, Marketing, Customer Service, IT, Finance, HR—they all have their own priorities, their own goals, and their own...
by Colin Shaw | Feb 15, 2025 | The Intuitive Customer Podcast - CX Podcasts
Pricing. It’s one of the most critical decisions your business will ever make, yet most people approach it like a finger-in-the-air guessing game. But what if you could tap into psychological principles to not just set prices, but make your customers feel they’re...
by Colin Shaw | Feb 8, 2025 | The Intuitive Customer Podcast - CX Podcasts
Episode Summary: Are you evoking the right emotions in your customers, or are you unknowingly driving them away? In this episode, Colin Shaw and Professor Ryan Hamilton dive deep into the fascinating (and often overlooked) world of customer emotions. Emotions are at...
by Colin Shaw | Feb 1, 2025 | The Intuitive Customer Podcast - CX Podcasts
Episode Summary: How can you create an environment where your team feels safe to speak their minds without fear of judgment or reprisal? In this episode, Colin Shaw and Professor Ryan Hamilton are joined by Gary Keogh, an expert in psychological safety and a former...
by Colin Shaw | Jan 25, 2025 | The Intuitive Customer Podcast - CX Podcasts
Episode Summary How do you set yourself apart in an ever-evolving professional landscape? In this episode of The Intuitive Customer, Colin Shaw and Ryan Hamilton dive deep into the career lessons they’ve learned over decades of navigating the twists and turns of...
