by podcast | May 27, 2023 | The Intuitive Customer Podcast - CX Podcasts
Organizations often fail to consider the context in which customers enter the experience, assuming that every customer is the same. However, recognizing the context of a customer’s experience is crucial to developing an effective customer strategy. Context is an...
by podcast | May 20, 2023 | The Intuitive Customer Podcast - CX Podcasts
Journey Maps can be useless exercises. That’s right…we said it. However, these often-used tools don’t have to be as useless as they usually are. Journey Maps are only useless if you don’t include the customer’s emotional journey in them. ...
by podcast | May 13, 2023 | The Intuitive Customer Podcast - CX Podcasts
Having a high IQ isn’t the most important thing for leadership. It helps, but intelligence isn’t enough to make a great leader. It turns out that IQ without EQ, or emotional intelligence, doesn’t inspire teams to meet or exceed their goals. This EQ...
by podcast | May 6, 2023 | The Intuitive Customer Podcast - CX Podcasts
Vijay, one of our listeners, drew my attention to a deficit in my content regarding customer strategy. He asked if we had anything on customer engagement. After a search of both my hard drives (computer and memory), I realized that I didn’t. To remedy this giant...
by podcast | Apr 29, 2023 | The Intuitive Customer Podcast - CX Podcasts
If you have been listening to us for a while now, you probably know about our “I’m in a Pickle” podcasts and the “5 Rules” series. If so, and you’re a fan, today is your lucky day because this podcast is a mash-up of both series....
