by podcast | Jun 10, 2023 | The Intuitive Customer Podcast - CX Podcasts
Your customers are having a relationship with your brand right under your nose. Do you know if it’s a strong, healthy one? Our connection with brands is much like any other relationship in our lives, with some being healthy while others are not. Unfortunately,...
by podcast | Jun 3, 2023 | The Intuitive Customer Podcast - CX Podcasts
Getting your new program initiatives accepted requires overcoming a lot. So, to help you get that done—and impress your boss doing it—you need to have a winning strategy. The corporate budget is a funny thing. Getting approval on a budget in the corporate world...
by podcast | May 27, 2023 | The Intuitive Customer Podcast - CX Podcasts
Organizations often fail to consider the context in which customers enter the experience, assuming that every customer is the same. However, recognizing the context of a customer’s experience is crucial to developing an effective customer strategy. Context is an...
by podcast | May 20, 2023 | The Intuitive Customer Podcast - CX Podcasts
Journey Maps can be useless exercises. That’s right…we said it. However, these often-used tools don’t have to be as useless as they usually are. Journey Maps are only useless if you don’t include the customer’s emotional journey in them. ...
by podcast | May 13, 2023 | The Intuitive Customer Podcast - CX Podcasts
Having a high IQ isn’t the most important thing for leadership. It helps, but intelligence isn’t enough to make a great leader. It turns out that IQ without EQ, or emotional intelligence, doesn’t inspire teams to meet or exceed their goals. This EQ...
