by podcast | Jun 17, 2023 | The Intuitive Customer Podcast - CX Podcasts
You probably don’t say no to people enough, especially if it’s to your boss. Like most of us, you are conditioned to cooperate with others, which means we usually say yes to most requests to avoid conflict. However, learning to say no in the right way,...
by podcast | Jun 10, 2023 | The Intuitive Customer Podcast - CX Podcasts
Your customers are having a relationship with your brand right under your nose. Do you know if it’s a strong, healthy one? Our connection with brands is much like any other relationship in our lives, with some being healthy while others are not. Unfortunately,...
by podcast | Jun 3, 2023 | The Intuitive Customer Podcast - CX Podcasts
Getting your new program initiatives accepted requires overcoming a lot. So, to help you get that done—and impress your boss doing it—you need to have a winning strategy. The corporate budget is a funny thing. Getting approval on a budget in the corporate world...
by podcast | May 27, 2023 | The Intuitive Customer Podcast - CX Podcasts
Organizations often fail to consider the context in which customers enter the experience, assuming that every customer is the same. However, recognizing the context of a customer’s experience is crucial to developing an effective customer strategy. Context is an...
by podcast | May 20, 2023 | The Intuitive Customer Podcast - CX Podcasts
Journey Maps can be useless exercises. That’s right…we said it. However, these often-used tools don’t have to be as useless as they usually are. Journey Maps are only useless if you don’t include the customer’s emotional journey in them. ...
