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How Small Things Influence Customer Behavior

How Small Things Influence Customer Behavior

by podcast | Jun 30, 2018 | The Intuitive Customer Podcast - CX Podcasts

Colin Shaw and Professor Ryan Hamilton discuss non-conscious influences: What are subliminal messages? How do they affect your behavior? Can we use them when building a customer...
How Small Things Influence Customer Behavior

Moving Customers From Indifference to Recommendation

by podcast | Jun 23, 2018 | The Intuitive Customer Podcast - CX Podcasts

Are your customers indifferent to you? Colin Shaw and Professor Ryan Hamilton discuss what it means if they are…and how can you move them to recommend...
How Small Things Influence Customer Behavior

Why Don’t Customers Buy After They Say They Will?

by podcast | Jun 16, 2018 | The Intuitive Customer Podcast - CX Podcasts

Why do customers tell you they will buy your service, but then don’t? Are they deliberately trying to trick organizations? Colin Shaw and Professor Ryan Hamilton discuss how you can find out what customers really...
How Small Things Influence Customer Behavior

How To Ensure Your Customers Buy From You Habitually?

by podcast | Jun 9, 2018 | The Intuitive Customer Podcast - CX Podcasts

Do you want your customers to buy your product or service over and over again? If you do, you need them to form a habit. Colin Shaw and Professor Ryan Hamilton discuss how and why are habits formed. What can we do to discover customer’s habits and change them to...
How Small Things Influence Customer Behavior

Critical Steps For a Successful CX Implementation

by podcast | Jun 2, 2018 | The Intuitive Customer Podcast - CX Podcasts

All the theory is great but implementing a successful CX program is vital. Colin Shaw and Professor Ryan Hamilton discuss exactly how do you do that…and the key steps to...
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