by podcast | Nov 24, 2018 | The Intuitive Customer Podcast - CX Podcasts
There is a big difference between what customers say they want and what they buy. For example, Disney know that when they ask their customers what they would like to eat at their theme park that people will say they would like to have an option of a salad. Disney also...
by podcast | Nov 17, 2018 | The Intuitive Customer Podcast - CX Podcasts
What are the best statistics to help you prove ROI for your customer experience program? These are the best statistics that will help you create ROI. Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for...
by podcast | Nov 10, 2018 | The Intuitive Customer Podcast - CX Podcasts
We all know the retail landscape is changing. But what should it be changing to? What are the opportunities and problems? Colin and Ryan interview Amit Sharma, CEO of Narvar, about how retailers can create emotional connections with shoppers in a technology-driven...
by podcast | Nov 3, 2018 | The Intuitive Customer Podcast - CX Podcasts
Customers make rules for themselves that help them in their buying decisions. Some of these rules are common to many people. Some are specific to individual customers. Do you know what your customer’s rules are? How do you find out how to move your customer...
by podcast | Oct 27, 2018 | The Intuitive Customer Podcast - CX Podcasts
Some people spend a great deal on money on expensive products just so they can be seen using them. Other people buy very cheap items. Both of these groups could be ‘consuming conspicuously’. What does this mean and how can you use this to move your...
