by podcast | Dec 15, 2018 | The Intuitive Customer Podcast - CX Podcasts
It seems from two recent surveys that despite all the money and resources that have been ploughed into improving Customers Experience, this is not having any effect? What will happen next is that CEO’s and the C-Suite will start to remove their support for these...
by podcast | Dec 8, 2018 | The Intuitive Customer Podcast - CX Podcasts
There are two key ways people make decisions: intuitvely or rationally. We discuss why this is important to designing your customer experience and how this can have a key effect on customer loyalty. We reveal how you can benchmark your organization’s performance...
by podcast | Dec 1, 2018 | The Intuitive Customer Podcast - CX Podcasts
Customers tend to partition money and resources into different categories and this affects their spending patterns. What are the implications of this for you? How can you use this to take your customer experience to the next level? Colin reveals how you can download...
by podcast | Nov 24, 2018 | The Intuitive Customer Podcast - CX Podcasts
There is a big difference between what customers say they want and what they buy. For example, Disney know that when they ask their customers what they would like to eat at their theme park that people will say they would like to have an option of a salad. Disney also...
by podcast | Nov 17, 2018 | The Intuitive Customer Podcast - CX Podcasts
What are the best statistics to help you prove ROI for your customer experience program? These are the best statistics that will help you create ROI. Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for...
