by podcast | Nov 3, 2018 | The Intuitive Customer Podcast - CX Podcasts
Customers make rules for themselves that help them in their buying decisions. Some of these rules are common to many people. Some are specific to individual customers. Do you know what your customer’s rules are? How do you find out how to move your customer...
by podcast | Oct 27, 2018 | The Intuitive Customer Podcast - CX Podcasts
Some people spend a great deal on money on expensive products just so they can be seen using them. Other people buy very cheap items. Both of these groups could be ‘consuming conspicuously’. What does this mean and how can you use this to move your...
by podcast | Oct 20, 2018 | The Intuitive Customer Podcast - CX Podcasts
To improve your customer experience it is vital you address these seven key strategic questions. Colin reveals these questions at a keynote conference speech in Bahrain. Do you know the answers to these questions? Colin also interviews Rami Sweis, CEO of GolfCX on how...
by podcast | Oct 13, 2018 | The Intuitive Customer Podcast - CX Podcasts
What are the six strategies for making your experience convenient? Colin and Ryan interview Shep Hyken, Customer Service and Experience expert about his latest book “The Convenience Revolution’. Shep reveals these...
by podcast | Oct 6, 2018 | The Intuitive Customer Podcast - CX Podcasts
To improve your customer experience you must also become much more customer centric. How do you do this? What should we focus on? Colin and Ryan discuss what you need to do and how this impacts building a great customer experience. Colin reveals how you can download...
