by podcast | Apr 28, 2019 | The Intuitive Customer Podcast - CX Podcasts
What Customer Emotions Drive the Most Value 15 years ago, in Munich, I was asked a question I couldn’t answer when presenting to an insurance company. The person asking understood what I was saying about evoking the proper emotions in a Customer Experience. No,...
by podcast | Apr 20, 2019 | The Intuitive Customer Podcast - CX Podcasts
Is Facial Recognition Creepy or Is It Just the Future? Technology can analyze people’s facial expressions and determine what emotion they feel. It’s called Facial Expression Analysis and it uses Facial Recognition technology. This technology presents the...
by podcast | Apr 13, 2019 | The Intuitive Customer Podcast - CX Podcasts
People like choices. They just don’t like choosing, at least not when there are too many options. However, if you give people the option of shopping where there are only two options or where there is a wide selection, people will nearly always choose to shop...
by podcast | Apr 6, 2019 | The Intuitive Customer Podcast - CX Podcasts
Being the Guardian of Your Service Culture Keeping up your culture of customer service is not easy. Leadership in many organizations find maintaining the customer service culture they have established is a substantial issue. In this episode of The Intuitive...
by podcast | Mar 30, 2019 | The Intuitive Customer Podcast - CX Podcasts
The ubiquity of brands is undeniable. With the constant exposure to them, we all feel like we know what a brand is. However, when we are asked to explain it, we often fumble. In fact, it is remarkable just how different our answers are. It seems as if no one...
