by podcast | Mar 30, 2019 | The Intuitive Customer Podcast - CX Podcasts
The ubiquity of brands is undeniable. With the constant exposure to them, we all feel like we know what a brand is. However, when we are asked to explain it, we often fumble. In fact, it is remarkable just how different our answers are. It seems as if no one...
by podcast | Mar 23, 2019 | The Intuitive Customer Podcast - CX Podcasts
How to Manage Uncertainty My team is the Luton Town Football Club. I heard the manager say about the team that you have to control the controllable. I quite like that phrase and I believe it is the key to managing uncertainty in your business for your customers. Now,...
by podcast | Mar 16, 2019 | The Intuitive Customer Podcast - CX Podcasts
Customers Are Irrational! Why? What Can We Do About It? Many times, when I talk about irrationality in customer behavior, people in the business-to-business (B2B) arena tune out. However, this is a mistake. All customers are irrational, whether they are making...
by podcast | Mar 9, 2019 | The Intuitive Customer Podcast - CX Podcasts
One thing many positive Customer Experience stories people tell have in common is they involve a moment that surprised and delighted customers. Customer loyalty consultants refer to it as Innovative Customer Experience, and it is the key to getting your customers to...
by podcast | Mar 2, 2019 | The Intuitive Customer Podcast - CX Podcasts
A significant influence on your Customer Experience outcome is how customers feel during your experience. In our global Customer Experience consultancy, we say that emotions are over 50 percent of a Customer Experience. For good or ill, customer feelings have a...
