by podcast | May 11, 2019 | The Intuitive Customer Podcast - CX Podcasts
We don’t like uncertainty. It affects our lives in many ways, and especially as customers. Consider the fact that we buy insurance. We purchase peace of mind that we are covered if something unlikely (and terrible) happens. Likewise, we buy Powerball tickets in...
by podcast | May 4, 2019 | The Intuitive Customer Podcast - CX Podcasts
Why Are Insignificant Things So Significant? Have you ever had the feeling that something about a buying experience didn’t feel right? Chances are if you did, you didn’t buy the product or service. Most times, how a purchase feels is a driver for our...
by podcast | Apr 28, 2019 | The Intuitive Customer Podcast - CX Podcasts
What Customer Emotions Drive the Most Value 15 years ago, in Munich, I was asked a question I couldn’t answer when presenting to an insurance company. The person asking understood what I was saying about evoking the proper emotions in a Customer Experience. No,...
by podcast | Apr 20, 2019 | The Intuitive Customer Podcast - CX Podcasts
Is Facial Recognition Creepy or Is It Just the Future? Technology can analyze people’s facial expressions and determine what emotion they feel. It’s called Facial Expression Analysis and it uses Facial Recognition technology. This technology presents the...
by podcast | Apr 13, 2019 | The Intuitive Customer Podcast - CX Podcasts
People like choices. They just don’t like choosing, at least not when there are too many options. However, if you give people the option of shopping where there are only two options or where there is a wide selection, people will nearly always choose to shop...
