by podcast | Jun 1, 2019 | The Intuitive Customer Podcast - CX Podcasts
Why Are We Scared of New Technology? We have some exciting new technology for CX. Facial recognition technology and facial expression analysis yield some new and exciting data about how customers feel during a Customer Experience. The only problem is that many people...
by podcast | May 25, 2019 | The Intuitive Customer Podcast - CX Podcasts
The Massive Importance of Memory in a Customer’s Experience Customer loyalty is a function of customers’ memories. That is to say, customers don’t choose your experience over another; customers choose the memory of your experience over another....
by podcast | May 18, 2019 | The Intuitive Customer Podcast - CX Podcasts
Creating a Frictionless Experience As a global customer experience consultant for nearly two decades, I have never heard a customer say, “Gee! I wish that buying process was just a little more complicated!” Why? All customers want their experiences to be...
by podcast | May 11, 2019 | The Intuitive Customer Podcast - CX Podcasts
We don’t like uncertainty. It affects our lives in many ways, and especially as customers. Consider the fact that we buy insurance. We purchase peace of mind that we are covered if something unlikely (and terrible) happens. Likewise, we buy Powerball tickets in...
by podcast | May 4, 2019 | The Intuitive Customer Podcast - CX Podcasts
Why Are Insignificant Things So Significant? Have you ever had the feeling that something about a buying experience didn’t feel right? Chances are if you did, you didn’t buy the product or service. Most times, how a purchase feels is a driver for our...
