by podcast | Sep 14, 2019 | The Intuitive Customer Podcast - CX Podcasts
I like Oscar Wilde. His best quote is, “There is only one thing in life worse than being talked about, and that is not being talked about.” Of course, there are times when people are talking so bad, one might wonder if it is worse than being ignored. This...
by podcast | Sep 11, 2019 | The Intuitive Customer Podcast - CX Podcasts
Customer Satisfaction is Declining in the UK! A new report by the Institute of Customer Service indicates that Customer Satisfaction is declining in the UK. Earlier this year reports from both Nunwood and Forrester, two firms entrenched in the Customer Experience...
by podcast | Sep 7, 2019 | The Intuitive Customer Podcast - CX Podcasts
How and Why We Stereotype People and Things Stereotyping is not considered a good thing, certainly not in politically correct circles. However, our ability to do it is hard-wired into our brains, and it doesn’t only apply to people. We can stereotype an...
by podcast | Aug 31, 2019 | The Intuitive Customer Podcast - CX Podcasts
What is the experience you are trying to deliver to your customers? This is one of our key questions we ask organizations when we consult with them. It seems a very simple question and yet in reality, the answer is very strategic and critical to moving your CX to the...
by podcast | Aug 24, 2019 | The Intuitive Customer Podcast - CX Podcasts
I have a few things that drive me crazy in the business world. In this episode of The Intuitive Customer, we are going to talk about how organizations often define loyalty, and why I think they have it all wrong. It makes me upset when I think about it. Many, if not...
