by podcast | Oct 14, 2023 | The Intuitive Customer Podcast - CX Podcasts
So, you think the sale is in the bag. The customer signed the paperwork and everything. However, when you log in the next day to email, there is a cancellation. You think, what happened? People change their minds all the time for a lot of different reasons. Sometimes,...
by podcast | Oct 7, 2023 | The Intuitive Customer Podcast - CX Podcasts
For many of us, planning can be an area of opportunity. We underestimate how much time something will take and how much time we will have available for something, particularly regarding project completion. However, Daniel Kahneman and Amos Tversky explained why we do...
by podcast | Sep 30, 2023 | The Intuitive Customer Podcast - CX Podcasts
Sometimes it’s a “processing” fee. Sometimes it’s called an “admin” fee. We have even seen it labeled “convenience fee,” a refreshingly candid explanation for it. However, they are always additional fees, and if you have...
by podcast | Sep 23, 2023 | The Intuitive Customer Podcast - CX Podcasts
We can be grumpy about the restaurant experience. This self-awareness is key, especially when we realize that our behavior closely resembles the behavior of two grouchy Muppets heckling Kermit and Fozzie from the balcony. However, it’s easy to see that every...
by podcast | Sep 16, 2023 | The Intuitive Customer Podcast - CX Podcasts
A podcast listener is in a pickle! Catherine wants to establish that her firm is known for low prices. However, she wants their reputation to avoid seeming cheap or low quality. Cheap and low quality is brand promise few firms want to make. However, many brands...
