by podcast | Aug 19, 2023 | The Intuitive Customer Podcast - CX Podcasts
Waiting around for a customer experience is rarely a good thing. When customers are waiting for you, that’s usually a sign that not waiting would have been difficult or inconvenient (read: expensive) for your company. However, not valuing customers’ time...
by podcast | Aug 12, 2023 | The Intuitive Customer Podcast - CX Podcasts
I get mad when people waste my time. It’s probably why I have such a beef with cable companies and organizations’ call centers that have long hold times. Wasting someone’s time is also a waste of an opportunity to deliver an excellent customer...
by podcast | Aug 5, 2023 | The Intuitive Customer Podcast - CX Podcasts
We have all been there. We think we did something great, and we look forward to getting the feedback that tells us so. Unfortunately, when we do get the feedback, we discover that we weren’t quite so great as we thought we were. It’s a matter of perception...
by podcast | Jul 29, 2023 | The Intuitive Customer Podcast - CX Podcasts
18 months. That was the timeline Colin gave himself to move from a sales job to a general manager post. It was a long time ago now, the kind of thing one remembers when they look back over a decades-long career. However, it also worked. Colin did make that...
by podcast | Jul 22, 2023 | The Intuitive Customer Podcast - CX Podcasts
At first glance, authenticity appears straightforward. To be authentic, one simply needs to be genuine in their thoughts and actions. However, as is often the case with our discussions in the podcast, the subject becomes complex under scrutiny. Our motivation to...
