by podcast | Sep 30, 2023 | The Intuitive Customer Podcast - CX Podcasts
Sometimes it’s a “processing” fee. Sometimes it’s called an “admin” fee. We have even seen it labeled “convenience fee,” a refreshingly candid explanation for it. However, they are always additional fees, and if you have...
by podcast | Sep 23, 2023 | The Intuitive Customer Podcast - CX Podcasts
We can be grumpy about the restaurant experience. This self-awareness is key, especially when we realize that our behavior closely resembles the behavior of two grouchy Muppets heckling Kermit and Fozzie from the balcony. However, it’s easy to see that every...
by podcast | Sep 16, 2023 | The Intuitive Customer Podcast - CX Podcasts
A podcast listener is in a pickle! Catherine wants to establish that her firm is known for low prices. However, she wants their reputation to avoid seeming cheap or low quality. Cheap and low quality is brand promise few firms want to make. However, many brands...
by podcast | Sep 9, 2023 | The Intuitive Customer Podcast - CX Podcasts
Is your data ready? Is your team ready? Are you ready? Being ready is critical to the successful implementation of artificial intelligence (AI) to improve your customer experience. The next competitive battleground for organizations will be predictive experiences, or...
by podcast | Sep 2, 2023 | The Intuitive Customer Podcast - CX Podcasts
We are very judgmental, particularly when it comes to prices. We can always tell whether something is a good or bad deal. The fact that some of the ways we do this are not as accurate as others doesn’t even occur to us. Knowing that customers have...
