by podcast | Oct 26, 2019 | The Intuitive Customer Podcast - CX Podcasts
Unless you serve robots exclusively, your customers are humans. Human feelings influence our actions and drive customer behavior. Therefore, you must design a Customer Experience that makes your customers feel a way that drives value for your organization. In our...
by podcast | Oct 23, 2019 | The Intuitive Customer Podcast - CX Podcasts
Understanding Customer Habits: A Practical Guide Habits can be excellent or terrible for your Customer Experience. When it is the customer’s habit to buy from you, then there is not a problem. However, when it goes the other way, well, let’s just say some...
by podcast | Oct 19, 2019 | The Intuitive Customer Podcast - CX Podcasts
What is the Secret of Airbnb? I would never be an Airbnb host. Having a stranger staying in my house doesn’t fit with my personality. That said, there are a lot of people that would do it. Airbnb has over seven million listings in 100,000 cities worldwide and...
by podcast | Oct 12, 2019 | The Intuitive Customer Podcast - CX Podcasts
When the Nobel-prize winning economist professor Daniel Kahneman wrote his book Thinking Fast and Slow, he introduced the concept that we had two ways of thinking about things. He named them System 1 and System 2. The two systems work together to help us make...
by podcast | Oct 5, 2019 | The Intuitive Customer Podcast - CX Podcasts
Case Study: RICOH Printers (Canada) I spend a remarkable amount of time complaining about how organizations get things wrong with Customer Experience. However, not every cause is lost. Some companies get their Customer Experience right, and we can all learn a lot from...
