by podcast | Dec 14, 2019 | The Intuitive Customer Podcast - CX Podcasts
Why the Strength of Customer’s Emotion is Critical Customers’ emotions are a critical part of Customer Experience. Our research shows that over 50 percent of a Customer Experience is about customer emotions. Furthermore, we know that emotion drives...
by podcast | Dec 11, 2019 | The Intuitive Customer Podcast - CX Podcasts
Does Giving Gifts Mean More Business? It is the season of giving. No doubt, many of you sent out your gifts to your clients, suppliers, and other business associates already. But will your gifts result in more business? They might, and they might not. Like most things...
by podcast | Dec 7, 2019 | The Intuitive Customer Podcast - CX Podcasts
Psychology has a lot of influence on customer behavior. When it comes to making decisions, we like to find ways to make them more manageable. Anchoring and Adjustment is a mental short cut or heuristic. We use to help evaluate numbers. Anchoring and Adjustment help us...
by podcast | Nov 30, 2019 | The Intuitive Customer Podcast - CX Podcasts
The 7 Telltale Signs of a Company NOT Committed to Customers I discovered many years ago that I could determine whether a company was committed to customers pretty quickly. When I thought about how I recognized it, I found that organizations that did not commit to...
by podcast | Nov 23, 2019 | The Intuitive Customer Podcast - CX Podcasts
What is Really Happening on Black Friday? It’s that time of year again: Black Friday sales are next week. A US tradition, Black Friday was named for the idea that it is the day retailers finally move out of the red for the year and into the black of profits. It...
