by podcast | Jan 11, 2020 | The Intuitive Customer Podcast - CX Podcasts
If I asked you for $100, what would you say? My guess is no. You probably have a rule against giving people money just because they asked you. But what if I asked you for $1? Most of us would probably be okay with that. Sure, it’s still giving money, but...
by podcast | Jan 4, 2020 | The Intuitive Customer Podcast - CX Podcasts
How to Ensure You Make Good Decisions I am an Apple Superfan. As a loyal customer, I notice all the positive moments in my Customer Experience with them. They reinforce that my brand is the best and buying from them was a good decision. Moreover, if I ever see an...
by podcast | Dec 28, 2019 | The Intuitive Customer Podcast - CX Podcasts
The Biggest Thing We Learned in 2019 If there is one thing we have learned in 2019, it is that customers give us a lot to think about regarding their behavior. How they behave and why are fascinating topics and one that has much influence on our Customer Experience...
by podcast | Dec 21, 2019 | The Intuitive Customer Podcast - CX Podcasts
What is Important in 2020? Yogi Berra, the New York Yankees Coach once said, “Predictions are hard, especially about the future.” Predictions can be difficult; it is true. However, they can also be helpful, especially if you are trying to plan for a new...
by podcast | Dec 14, 2019 | The Intuitive Customer Podcast - CX Podcasts
Why the Strength of Customer’s Emotion is Critical Customers’ emotions are a critical part of Customer Experience. Our research shows that over 50 percent of a Customer Experience is about customer emotions. Furthermore, we know that emotion drives...
