by podcast | Dec 21, 2019 | The Intuitive Customer Podcast - CX Podcasts
What is Important in 2020? Yogi Berra, the New York Yankees Coach once said, “Predictions are hard, especially about the future.” Predictions can be difficult; it is true. However, they can also be helpful, especially if you are trying to plan for a new...
by podcast | Dec 14, 2019 | The Intuitive Customer Podcast - CX Podcasts
Why the Strength of Customer’s Emotion is Critical Customers’ emotions are a critical part of Customer Experience. Our research shows that over 50 percent of a Customer Experience is about customer emotions. Furthermore, we know that emotion drives...
by podcast | Dec 11, 2019 | The Intuitive Customer Podcast - CX Podcasts
Does Giving Gifts Mean More Business? It is the season of giving. No doubt, many of you sent out your gifts to your clients, suppliers, and other business associates already. But will your gifts result in more business? They might, and they might not. Like most things...
by podcast | Dec 7, 2019 | The Intuitive Customer Podcast - CX Podcasts
Psychology has a lot of influence on customer behavior. When it comes to making decisions, we like to find ways to make them more manageable. Anchoring and Adjustment is a mental short cut or heuristic. We use to help evaluate numbers. Anchoring and Adjustment help us...
by podcast | Nov 30, 2019 | The Intuitive Customer Podcast - CX Podcasts
The 7 Telltale Signs of a Company NOT Committed to Customers I discovered many years ago that I could determine whether a company was committed to customers pretty quickly. When I thought about how I recognized it, I found that organizations that did not commit to...
