by podcast | Jan 18, 2020 | The Intuitive Customer Podcast - CX Podcasts
1 in 4 Will Lose Their Job in 2020 At the end of 2019, global research firm Forrester predicted that 1 in 4 Customer Experience jobs will be cut in 2020. While we find this prediction grim, we do not disagree. We believe that this reality has been on the horizon for...
by podcast | Jan 11, 2020 | The Intuitive Customer Podcast - CX Podcasts
If I asked you for $100, what would you say? My guess is no. You probably have a rule against giving people money just because they asked you. But what if I asked you for $1? Most of us would probably be okay with that. Sure, it’s still giving money, but...
by podcast | Jan 4, 2020 | The Intuitive Customer Podcast - CX Podcasts
How to Ensure You Make Good Decisions I am an Apple Superfan. As a loyal customer, I notice all the positive moments in my Customer Experience with them. They reinforce that my brand is the best and buying from them was a good decision. Moreover, if I ever see an...
by podcast | Dec 28, 2019 | The Intuitive Customer Podcast - CX Podcasts
The Biggest Thing We Learned in 2019 If there is one thing we have learned in 2019, it is that customers give us a lot to think about regarding their behavior. How they behave and why are fascinating topics and one that has much influence on our Customer Experience...
by podcast | Dec 21, 2019 | The Intuitive Customer Podcast - CX Podcasts
What is Important in 2020? Yogi Berra, the New York Yankees Coach once said, “Predictions are hard, especially about the future.” Predictions can be difficult; it is true. However, they can also be helpful, especially if you are trying to plan for a new...
