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How To Influence Your Customers Perception of Price

How To Influence Your Customers Perception of Price

by podcast | Dec 7, 2019 | The Intuitive Customer Podcast - CX Podcasts

Psychology has a lot of influence on customer behavior. When it comes to making decisions, we like to find ways to make them more manageable. Anchoring and Adjustment is a mental short cut or heuristic. We use to help evaluate numbers. Anchoring and Adjustment help us...
How To Influence Your Customers Perception of Price

The 7 Telltale Signs of a Company NOT Committed to Customers

by podcast | Nov 30, 2019 | The Intuitive Customer Podcast - CX Podcasts

The 7 Telltale Signs of a Company NOT Committed to Customers I discovered many years ago that I could determine whether a company was committed to customers pretty quickly. When I thought about how I recognized it, I found that organizations that did not commit to...
How To Influence Your Customers Perception of Price

What is Really Happening on Black Friday?

by podcast | Nov 23, 2019 | The Intuitive Customer Podcast - CX Podcasts

What is Really Happening on Black Friday? It’s that time of year again: Black Friday sales are next week. A US tradition, Black Friday was named for the idea that it is the day retailers finally move out of the red for the year and into the black of profits. It...
How To Influence Your Customers Perception of Price

How to Market Yourself

by podcast | Nov 20, 2019 | The Intuitive Customer Podcast - CX Podcasts

Marketing Yourself We usually talk about how you should use the principles of brand management to deliver excellent Customer Experience. However, brand management is an essential part of your job search, as well. In other words, marketing your Customer Experience has...
How To Influence Your Customers Perception of Price

Tribalism: Are You In with The In-Crowd

by podcast | Nov 16, 2019 | The Intuitive Customer Podcast - CX Podcasts

Tribalism: Are You In with The In-Crowd? As humans, the need to belong is essential to us. Most of us have a deep need to feel we are part of a broader community that shares our values and interests. In other words, we need to find our tribe. Tribes are connections...
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