by podcast | Dec 7, 2019 | The Intuitive Customer Podcast - CX Podcasts
Psychology has a lot of influence on customer behavior. When it comes to making decisions, we like to find ways to make them more manageable. Anchoring and Adjustment is a mental short cut or heuristic. We use to help evaluate numbers. Anchoring and Adjustment help us...
by podcast | Nov 30, 2019 | The Intuitive Customer Podcast - CX Podcasts
The 7 Telltale Signs of a Company NOT Committed to Customers I discovered many years ago that I could determine whether a company was committed to customers pretty quickly. When I thought about how I recognized it, I found that organizations that did not commit to...
by podcast | Nov 23, 2019 | The Intuitive Customer Podcast - CX Podcasts
What is Really Happening on Black Friday? It’s that time of year again: Black Friday sales are next week. A US tradition, Black Friday was named for the idea that it is the day retailers finally move out of the red for the year and into the black of profits. It...
by podcast | Nov 20, 2019 | The Intuitive Customer Podcast - CX Podcasts
Marketing Yourself We usually talk about how you should use the principles of brand management to deliver excellent Customer Experience. However, brand management is an essential part of your job search, as well. In other words, marketing your Customer Experience has...
by podcast | Nov 16, 2019 | The Intuitive Customer Podcast - CX Podcasts
Tribalism: Are You In with The In-Crowd? As humans, the need to belong is essential to us. Most of us have a deep need to feel we are part of a broader community that shares our values and interests. In other words, we need to find our tribe. Tribes are connections...
