by podcast | Mar 18, 2020 | The Intuitive Customer Podcast - CX Podcasts
Shark attacks have overblown importance compared to how often they occur. But since TV and movies have made so much of these rare, and rarely fatal events, we are sure we will be the next victim. These unlikely worries are the result of a psychological phenomenon...
by podcast | Mar 16, 2020 | The Intuitive Customer Podcast - CX Podcasts
You all want growth, don’t know what to prioritize to get it, and aren’t nearly worried enough about the disruption AI will have on your industry. At least, that’s what our research late last year told us. This episode of The Intuitive Customer...
by podcast | Mar 7, 2020 | The Intuitive Customer Podcast - CX Podcasts
We all misjudge other people’s motivations at times. The academic term for it is a Fundamental Attribution Error (FAE). An FAE describes how we misinterpret our limitations and the motivations of others and how we mistakenly attribute successes and failures for...
by podcast | Feb 29, 2020 | The Intuitive Customer Podcast - CX Podcasts
Research in Harvard Business Review last year suggested that some companies with poor customer service are terrible on purpose to wear out disgruntled customers so they don’t have to fix customer problems. Moreover, the HBR authors suggest that this method makes...
by podcast | Feb 22, 2020 | The Intuitive Customer Podcast - CX Podcasts
Where AI Meets CX: The Remarkable Future for Humanizing Brands Artificial Intelligence (AI) will transform the customer experience in many ways in the coming years. One area that we see interesting applications of AI Technology is the brand personification and...
