by podcast | Mar 7, 2020 | The Intuitive Customer Podcast - CX Podcasts
We all misjudge other people’s motivations at times. The academic term for it is a Fundamental Attribution Error (FAE). An FAE describes how we misinterpret our limitations and the motivations of others and how we mistakenly attribute successes and failures for...
by podcast | Feb 29, 2020 | The Intuitive Customer Podcast - CX Podcasts
Research in Harvard Business Review last year suggested that some companies with poor customer service are terrible on purpose to wear out disgruntled customers so they don’t have to fix customer problems. Moreover, the HBR authors suggest that this method makes...
by podcast | Feb 22, 2020 | The Intuitive Customer Podcast - CX Podcasts
Where AI Meets CX: The Remarkable Future for Humanizing Brands Artificial Intelligence (AI) will transform the customer experience in many ways in the coming years. One area that we see interesting applications of AI Technology is the brand personification and...
by podcast | Feb 15, 2020 | The Intuitive Customer Podcast - CX Podcasts
Social media has changed many things about our lives. Not only can we have a blow by blow account of what our friends and family are up to, but we can also see what they had for dinner. We can even see what friends of our friends had for dinner. One of the...
by podcast | Feb 8, 2020 | The Intuitive Customer Podcast - CX Podcasts
This is The New Imperative for 2020 Our global Customer Experience consultancy engaged research at the end of 2019 to determine our direction for the next decade. We learned that, first and foremost, organizations want to gain growth. So, we have a new focus...
