by podcast | Aug 10, 2020 | The Intuitive Customer Podcast - CX Podcasts
How to Make Your Experience Easy and Gain Growth I hear things like this when I go into an organization: “We want to delight customers at every moment of contact.” I nod my head and smile, but secretly I think it sounds exhausting. Moreover, it is...
by podcast | Aug 1, 2020 | The Intuitive Customer Podcast - CX Podcasts
The 5 Rules for Behavioral Journey Mapping A lot of Behavioral Economics can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral...
by podcast | Jul 25, 2020 | The Intuitive Customer Podcast - CX Podcasts
Mastering the Illusion of Control Humans often feel like we have more control over things than we do. Despite overwhelming evidence to the contrary—and even regular common sense—we think that if we do things in a certain way, we can influence what happens...
by podcast | Jul 18, 2020 | The Intuitive Customer Podcast - CX Podcasts
The Big Mistake People Make with AI Business leaders of today have to understand the technology of tomorrow. Specifically, one would be wise to understand what AI is, how it works, and what problems it can solve for your business. This...
by podcast | Jul 11, 2020 | The Intuitive Customer Podcast - CX Podcasts
The 5 Rules for Making and Managing Customer Memories A lot of Behavioral Economics can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of...
