by podcast | Jan 16, 2021 | The Intuitive Customer Podcast - CX Podcasts
No matter what business you are in, the best way to connect with your customers is through the experience you provide them. However, connecting requires knowing what customers want, and today, that isn’t the same as it was 20 years ago. The Experience Economy...
by podcast | Jan 9, 2021 | The Intuitive Customer Podcast - CX Podcasts
Ep 169 Vital for 2021 – Digital Nudging Will Revolutionize Your CX Whether you realize it or not—and even if you don’t know what they are—you use Digital Nudges in your online experience today. Digital Nudges are the interactions you have with customers...
by podcast | Jan 2, 2021 | The Intuitive Customer Podcast - CX Podcasts
There’s light at the end of the tunnel! – Re-imagine your customer experience! There was a time when we thought this moment would never come, but we are almost there. As vaccines roll out worldwide for the SARS-CoV-2 virus, we can see the light at the end...
by podcast | Dec 26, 2020 | The Intuitive Customer Podcast - CX Podcasts
This is the Most Significant Thing We Learned in 2020! Like many people, we are not sad to see the year 2020 slip into the past. We look to ringing in the new year with happy anticipation of better things to come. With a vaccine headed to us all and a new appreciation...
by podcast | Dec 19, 2020 | The Intuitive Customer Podcast - CX Podcasts
Designing Country Culture into Your Global Experience A dull and awkward presentation in Singapore many years ago taught me an important life lesson: One must know the local culture when presenting an experience to people to evoke the desired response. In this case, I...
