by podcast | Dec 19, 2020 | The Intuitive Customer Podcast - CX Podcasts
Designing Country Culture into Your Global Experience A dull and awkward presentation in Singapore many years ago taught me an important life lesson: One must know the local culture when presenting an experience to people to evoke the desired response. In this case, I...
by podcast | Dec 12, 2020 | The Intuitive Customer Podcast - CX Podcasts
If the Stress Is Becoming Intolerable, This is What to Do If there is one thing 2020 has given all of us, it’s a lot of stress. Coping and managing stress is a skill leaders need to relieve the pressure in their lives and help employees manage their stress...
by podcast | Dec 5, 2020 | The Intuitive Customer Podcast - CX Podcasts
The Five Rules for Measuring and Managing Customer Emotions A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of...
by podcast | Nov 28, 2020 | The Intuitive Customer Podcast - CX Podcasts
Retail is Broken: This is the Solution Some might say that retail is dead, another victim of COVID-19. However, I would argue that it is merely changing but far from finished. The pandemic has hastened changes to physical and digital retail experiences and customer...
by podcast | Nov 21, 2020 | The Intuitive Customer Podcast - CX Podcasts
Digital Transformation Didn’t Work: This Is What You Should Do Now. Experts estimate that companies wasted around $900 billion in 2018 on failed digital transformation projects. Nevertheless, organizations have spent upward of $2 trillion (with a t) on digital...
