by podcast | Feb 20, 2021 | The Intuitive Customer Podcast - CX Podcasts
Way back in 1998, I read a book by Joe Pine (@joepine), co-founder of Strategic Horizons, LLP, and Jim Gilmore called The Experience Economy. I was gobsmacked by it. I dashed down the hall to my boss at British Telecom. He...
by podcast | Feb 13, 2021 | The Intuitive Customer Podcast - CX Podcasts
A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. Customers buy habitually, and...
by podcast | Feb 6, 2021 | The Intuitive Customer Podcast - CX Podcasts
In job descriptions and resumes, there are new required skills for candidate’s resumes in Behavioral Science. These jobs might be the most important new jobs in business today. But why? Behavioral science and the scientists that use it will tell you that...
by podcast | Jan 30, 2021 | The Intuitive Customer Podcast - CX Podcasts
You have only half a second to make an excellent first impression with your customers with your digital experience. Per the Electrical Engineering and Computer Science department at Harvard, most people form a first impression of a website in 500 milliseconds. So, the...
by podcast | Jan 23, 2021 | The Intuitive Customer Podcast - CX Podcasts
We recently spoke to Customer Experience experts who shared an interesting insight. They all say they wish people understood that there was no one thing to do, no silver-bullet-solution for Customer Experience. We couldn’t agree more. We believe that the best...
