by podcast | Dec 5, 2020 | The Intuitive Customer Podcast - CX Podcasts
The Five Rules for Measuring and Managing Customer Emotions A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of...
by podcast | Nov 28, 2020 | The Intuitive Customer Podcast - CX Podcasts
Retail is Broken: This is the Solution Some might say that retail is dead, another victim of COVID-19. However, I would argue that it is merely changing but far from finished. The pandemic has hastened changes to physical and digital retail experiences and customer...
by podcast | Nov 21, 2020 | The Intuitive Customer Podcast - CX Podcasts
Digital Transformation Didn’t Work: This Is What You Should Do Now. Experts estimate that companies wasted around $900 billion in 2018 on failed digital transformation projects. Nevertheless, organizations have spent upward of $2 trillion (with a t) on digital...
by podcast | Nov 14, 2020 | The Intuitive Customer Podcast - CX Podcasts
What happens when you get three Customer Experience Pioneers together to discuss the past, present, and future of Customer Experience? This episode of The Intuitive Customer, for starters. Recorded in celebration of the recent CX day, Colin joins fellow experience...
by podcast | Nov 7, 2020 | The Intuitive Customer Podcast - CX Podcasts
The 5 Rules for Designing Great Digital Experiences A lot of Behavioral Economics can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral...
